Senior Technical Manager

Interacting with clients on an ad hoc basis, as required, as well as through weekly and monthly governance meetings. Ensuring smooth execution of ongoing operations and proactively addressing any concerns before they escalate. Managing and resolving escalations by coordinating with relevant stakeholders and driving issues to closure. Identifying opportunities for additional scope of work and contributing to business growth initiatives. Driving stakeholder engagement and maintaining strong client relationships to ensure overall customer satisfaction.

Key Responsibilities

Interacting with clients on an ad hoc basis, as required, as well as through weekly and monthly governance meetings. Ensuring smooth execution of ongoing operations and proactively addressing any concerns before they escalate. Managing and resolving escalations by coordinating with relevant stakeholders and driving issues to closure. Identifying opportunities for additional scope of work and contributing to business growth initiatives. Driving stakeholder engagement and maintaining strong client relationships to ensure overall customer satisfaction. Skill Requirements Interacting with clients on an ad hoc basis, as required, as well as through weekly and monthly governance meetings. Ensuring smooth execution of ongoing operations and proactively addressing any concerns before they escalate. Managing and resolving escalations by coordinating with relevant stakeholders and driving issues to closure. Identifying opportunities for additional scope of work and contributing to business growth initiatives. Driving stakeholder engagement and maintaining strong client relationships to ensure overall customer satisfaction.

Other Requirements

Interacting with clients on an ad hoc basis, as required, as well as through weekly and monthly governance meetings. Ensuring smooth execution of ongoing operations and proactively addressing any concerns before they escalate. Managing and resolving escalations by coordinating with relevant stakeholders and driving issues to closure. Identifying opportunities for additional scope of work and contributing to business growth initiatives. Driving stakeholder engagement and maintaining strong client relationships to ensure overall customer satisfaction.