Senior Technical Authority Expert

About this opportunity:

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

Role Summary:

Responsible for end-to-end operations, monitoring, support, troubleshooting, and maintenance of Ericsson BSCS Billing & Customer Care applications, ensuring high availability, service continuity, and SLA compliance.

Key Responsibilities:

Provide L2/L3 operational support for Ericsson BSCS platform. Monitor BSCS application health, billing processes, interfaces, and batch jobs. Perform incident management, troubleshooting, root cause analysis (RCA), and problem management. Handle customer requests, service tickets, and production issues within agreed SLAs. Support billing cycles, invoicing, account management, customer management, and rating processes. Perform data corrections and execute SQL-based fixes as required. Coordinate with cross-functional teams including CRM, OCS, Mediation, Provisioning, and Infrastructure teams. Manage application deployments, patches, upgrades, and configuration changes. Conduct system health checks, preventive maintenance, and capacity monitoring. Prepare operational reports, service reviews, and customer governance updates. Support High Availability (HA), Disaster Recovery (DR), and business continuity activities. Participate in on-call support and major incident management activities.

Key Competencies:

Strong troubleshooting and analytical skills. Customer and stakeholder management. Incident handling under critical situations. Communication and coordination across multiple teams. Ownership and proactive operational mindset.

Technical Skills:

Ericsson BSCS (Customer Care & Billing) Strong knowledge of Oracle SQL, PL/SQL, and Unix/Linux administration. Good understanding of PL/SQL procedures, database objects, and data-fix activities Experience with automation and scripting using Shell, Perl, Python, or similar technologies. Billing & Invoicing Processes Incident, Problem & Change Management Integration knowledge with CRM, OCS, Mediation, Provisioning systems