SENIOR SERVICE EXECUTIVE - BATH DIVISION

External Job Description

Job Purpose -

The RSO is an officer in the Asian Paints – Bath Division,whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.

Business Responsibility Areas

• To handle customer complaints and ensure resolution,

• Spare FG Management - New /Reverse Logistics

• Quality – FM – Product feedback

• Maintaining prescribed ISO 2015 standards in operational area

• Extensive travel of 15- days in a month

• Managing Manpower - On roll / Off roll

• Market Visit - Dealer Visit and Consumer Site visit

• Big Data analysis – Documentation – Reports

• Functional initiatives

• He may be allotted any additional responsibility necessitated at the unit.

People Managing - On roll and Off roll – 15 -30

Divisional Geography comprising 3-5 states / regions