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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As a Senior Salesforce Project Manager, you will lead, orchestrate, and own the end-to-end delivery of complex, multi-cloud enterprise Salesforce implementations using Agile methodologies, SAFe frameworks, and modern, AI-enabled delivery practices. You will be directly accountable for delivery excellence across highly visible global accounts, program-level financial performance, strategic governance, and C-suite stakeholder alignment, operating with a mature business-owner, consultative, and customer-first mindset.
This role requires advanced strategic thinking, exceptional executive presence, and a proven track record of hands-on delivery leadership to turn around complex Salesforce programs, maximise project margins, mitigate systemic risks, and scale best-in-class delivery practices across the organisation.
What We Expect
- AI-First Delivery & Agentic Productivity Strategy: Champion and strategically scale the adoption of authorized AI technologies and prompt engineering across your delivery teams. Actively utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation, eliminate operational friction and compress overall project delivery timelines.
- Performance Evaluation & ROI: "Collaborate with customers develop evaluation frameworks to measure AI performance for their specific use cases."
- Enterprise Delivery & P&L Governance: Plan, direct, and oversee the complete enterprise Salesforce delivery lifecycle. Own financial performance at the program level—managing macro-scope, multi-track timelines, systemic risks, and cross-project dependencies while driving high-quality business outcomes and aggressively protecting Sold vs. Delivered margins.
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- Scale Agile & Delivery Leadership: Champion and institutionalize Agile delivery architectures using Scrum, Lean, and SAFe frameworks. Drive multi-track sprint execution, rigorous backlog prioritization, predictive flow metrics, and foster high-performing, self-organizing, cross-functional global delivery squads.
- Strategic Planning & Portfolio Roadmap Management: Architect and govern integrated portfolio plans and long-term delivery roadmaps. Ensure transparent, data-driven progress reporting, proactive macro-risk visibility, and complex technical dependency management across the global engagement lifecycle.
- C-Suite & Executive Stakeholder Management: Serve as trusted advisor to senior leaders. Drive alignment across global organizations through executive communication, steering committees, and proactive escalation management.
- Quality Governance & Institutional Excellence: Design and enforce delivery governance, engineering standards, and quality benchmarks. Implement quality checkpoints to ensure compliance and continuous improvement.
- Strategic Resource & Capital Optimization: Orchestrate and optimize multi-shore resource demand planning, manage complex program budgets, accurate forecasts, and financial reconciliation while engineering mitigation strategies for structural delivery risks.
- Global Synchronisation & Timezone Flexibility: Maintain the structural timezone flexibility required to ensure seamless synchronisation, seamless governance, and executive support across global delivery regions (AMER/EMEA/APAC).
Must Have:
- 15+ years of total experience in the IT consulting/services industry, with 8+ years of dedicated experience leading complex, enterprise-scale Salesforce implementations.
- Proven track record managing multi-cloud, highly integrated Salesforce transformations across Sales Cloud, Service Cloud, Experience Cloud, and/or specialised Industry Clouds.
- Advanced, practical proficiency with AI-augmented productivity suites and LLMs (e.g., Gemini, NotebookLM) alongside a clear, actionable vision for applying an Agentic Delivery approach to project tracking, documentation, and risk forecasting.
- Deep, authoritative understanding of the Salesforce ecosystem architecture and delivery lifecycle, with a demonstrated history of collaborating with Enterprise Architects and Technical Leads to map technical scope to business outcomes (hands-on configuration is not required).
- Stellar executive presence with a demonstrated ability to communicate clearly, confidently, and assertively with C-suite executives, global sponsors, and enterprise steering committees.
- Salesforce Core Consultant Certifications (at least two or higher-tier equivalent):
- PMP, PMI-ACP, SAFe Practice Consultant (SPC), SAFe Agilist, PRINCE2 Practitioner, or Senior Scrum Master credentials (CSM, PSM II).
- Expert-level command over modern enterprise project management, portfolio tracking, and collaboration platforms such as JIRA, Azure DevOps (ADO), MS Project, Smart sheet, and Google Workspace.
- Flexibility and willingness to travel internationally or domestically on a need basis.
Desirable / Nice to Have:
- Extensive experience delivering localised or global Salesforce transformations within highly regulated sectors: Healthcare and Life Sciences (HLS), Financial Services (Fins), or Consumer Goods / Retail Cloud.
- Strong functional awareness of data streaming and mid-tier enterprise connectivity strategies, including MuleSoft, Salesforce Data Cloud, and real-time, event-driven architectures.
- Salesforce Agentforce Specialist or Legend certifications, with a proven playbook for managing and delivering Agentforce-enabled autonomous AI agent work-streams.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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