The Senior Sales Manager – Current Account is a key leadership role within the Retail Branch Banking function. The role is responsible for driving the growth and profitability of the current account portfolio across a defined region. This includes expanding the branch footprint, increasing product penetration, and ensuring the delivery of high-quality customer service. The role bearer will lead a team of branch officers, identify high-potential markets, and convert business opportunities into tangible results. With full P&L accountability, this role directly contributes to the strategic objectives of the branch banking business.
Key Responsibilities
Primary Responsibilities
Lead, mentor, and manage a team of branch officers across the assigned branches.
Identify and acquire potential customers for current accounts and asset products to generate fee-based revenue.
Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage.
Drive activation of current account clients and ensure achievement of float targets.
Conduct regular product training and refreshers to ensure the team is well-informed and up to date.
Ensure timely and effective resolution of customer queries and service issues.
Maintain optimal staffing levels and manage team attrition effectively.
Ensure customer satisfaction by meeting service quality and delivery standards.
Evaluate and refine growth strategies based on competitor analysis and customer feedback.
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
