Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description:
As Product Security Engineer - Senior, you will:
Implement and continuously improve Sprinklr's cloud security controls across AWS, Azure, and GCP environments.
Perform security assessments of cloud infrastructure, IAM configurations, network architectures, Kubernetes environments, and cloud services to identify risks and recommend practical remediation.
Develop, automate, and operationalize security baselines, guardrails, and security standards for cloud-native services, infrastructure, platforms, and product deployments.
Assess Infrastructure as Code and Embed security controls enabling secure design, development, deployment, and operations of Cloud Infrastructure.
Extend support for triaging Network PenTest findings and revalidating the fixes
Support initiatives focused on cloud hardening, vulnerability management, identity security, attack surface reduction, infrastructure security, cloud governance, and DDoS resilience.
Communicate technical risks, security findings, and remediation recommendations effectively to both technical and non-technical stakeholders.
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Partner closely with Engineering teams to remediate security findings, improve secure engineering practices, and integrate security into day-to-day development workflows.
Additionally, you will:
Develop security tooling, AI automation frameworks and integrations that improve visibility, reduce manual effort, and scale security across engineering teams.
Evaluate emerging cloud services, security technologies, and AI-driven capabilities, prototype solutions, and recommend improvements to strengthen Sprinklr's security posture.
Support the execution of Sprinklr's cloud security and product security roadmap by partnering with Engineering, DevOps, Platform, and Product teams.
Contribute to defining and tracking security metrics, operational dashboards, and engineering KPIs to measure security coverage, automation adoption, remediation effectiveness, and overall program maturity.
Support in security incident response, root cause analysis, and post-incident improvements to strengthen cloud and product security.
Required Skills:
Must have
Knowledge about storage, compute, DNS and network services in AWS, Azure and/or GCP
Knowledge about securing cloud services - (VPC/VNET, S3 or similar, Cloud Network Security, IAM, Logging and Auditing in Cloud, DNS, SMTP and Datastores)
Knowledge about cloud agnostic & cloud specific security services offerings
Knowledge about CIS benchmarks and security controls for Cloud service providers, Operating systems, Kubernetes, Docker and Server software technologies
Knowledge about Disaster Recovery, High Availability and Encryption in Cloud
Infrastructure as Code: Terraform, AWS Cloud Formation
Basic knowledge of Kubernetes administration and security
Docker concepts
Operating Systems: Linux
Any of these Scripting Languages: Python / shell / SQL / JavaScript
Excellent communication skills
Experience in understanding vulnerabilities, triaging them and providing remediation guidance to development
Good to have
Experience with CNAPP, CSPM, CWPP, CIEM, DSPM, KSPM, IaC Scanning and Vulnerability Management solutions
Collaboration and Communication: Agile, Scrum, Jira, Confluence
Experience working with Version Control Tools: Gitlab / Github
Experience working with any of these Continuous Integration Tools: Jenkins / Airflow
Experience working with any of these Continuous Deployment Tools: Chef / Ansible / Helm
Experience building AI Assisted or Agentic workflows
Data Lakes: Snowflake or BigQuery
API Tools: Postman
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
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