Developing & managing the Product CVPs for the relevant segment, Ensuring smooth functioning of the business segment, Leading & managing the sales numbers for the product and managing relationships with stakeholders, partners to drive processes, capabilities & service metrics for the segment
Primary Responsibilities:
The position will be responsible for managing the relevant product variants within Credit cards ecosystem, Own the product end to end - Risk, policy, Acquisition with S&D, processes, partnerships, financials and capabilities and product execution end to end.
Management of Credit Policy & Underwriting Processes for right customer selection, optimising the existing bank clients for Pre-approved / Pre-qualified eligible base
Facilitate seamless client onboarding with minimal friction. Establishing and maintaining the internal ecosystem to support scale up of all facets of the business and execution of the segment roadmap
Work closely with Analytics team for creating the right personas basis lifestyle, behaviour, propensity etc for customized and differentiated acquisition messaging for optimal conversion
Own all aspects of base management, recon across product features , reward redemption, statements, stationary
Own all aspects related to customer service & partner management for the products
Own P&L for respective variants including revenue & loss metrics
Own all capabilities related to Secured cards across journeys, mobile app and service
Secondary Responsibilities :
Build strong relations with internal & external stakeholders, partners and customers
Align closely with Customer Service to build and maintain a strong customer experience
Evaluate & drive promotional plans to ensure that they are consistent with product line and segment’s strategic objective