Senior Process Manager

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The candidate must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Senior Process Manager Role and Responsibilities:

• Influence key stakeholders to support HR agendas and initiatives.

• Build strong relationships with internal stakeholders and effectively manage their expectations.

• Lead and govern the Performance Management System (PMS) process, including goal setting, mid-year reviews, year-end evaluations, and calibration discussions.

• Enable managers to drive a high-performance culture through effective performance conversations and differentiation.

• Oversee Performance Improvement Plans (PIP), ensuring fair, legally compliant, and outcome-oriented execution.

• Strengthen end-to-end employee lifecycle management, from onboarding to exit, ensuring consistent employee experience.

• Own attrition dashboards and conduct deep-dive analytics on: