Senior Operations Manager

Band Level 4

Job Description Summary The Senior Operations Manager is responsible for the day-to-day operations, optimization, and user enablement of the High-Performance Computing (HPC) environment supporting Novartis Biomedical Research. The role ensures that scientific workloads run reliably, securely, and efficiently across on-premise HPC, scientific software stacks, SBGrid, specialized on-premise applications, the DGX AI/ML compute environment, and AWS-based compute environments, with a major focus on the scientific software ecosystem — the HPC toolbox, SBGrid, and specialized on-premise applications — alongside AI/ML and cloud compute enablement. The role works in close partnership with Novartis IT, the BR Compute Management Team, and third-party providers to deliver a stable, performant, and continuously evolving compute platform.

Location: Hyderabad, India #LI-Hybrid

Key Responsibilities

• Provide user support, incident management, and issue escalation, coordinating with Novartis IT teams and third-party providers for timely resolution.

• Manage user community communications — proactive notifications on platform issues, maintenance, and scheduled downtimes.

• Own user training, onboarding, and offboarding coordination.

• Perform system monitoring, storage hygiene, and vulnerability management, coordinating remediation with relevant teams.

• Test key functionalities after upgrades and patches, in collaboration with Novartis IT or third-party providers.

• Collaborate with the BR Compute Management Team for direction, alignment, and prioritization of activities.

• Deliver regular usage reports and status updates to the BR Compute Management Team.

• Maintain and extend user documentation, training materials, internal SOPs, and best-practice guidance.