It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What we do
Finance and Procurement teams are at the forefront of AI-native engineering at ServiceNow—building autonomous solutions for the world's largest enterprises that handle mission-critical financial and procurement operations at unprecedented scale.
They continuously learn and integrate the latest AI and cloud-native technologies to deliver performant, resilient systems that transform how businesses manage supplier lifecycles, procurement workflows, payments, and receivables.
This role is for a Senior Engineering Manager who leads a high-performing team of software engineers building AI-native and cloud-native applications on the ServiceNow platform.
The Senior Manager combines deep technical credibility with strong people management capabilities, fostering a culture of innovation, ownership, and continuous learning. They are responsible for team performance, career development, hiring, and execution of key business initiatives. This role requires the ability to balance people development with business results, think strategically about AI integration and platform architecture, and influence across the organization to enable team success. The ideal candidate brings experience scaling AI-native teams and a passion for building leaders.
Responsibility Area: People Leadership & Development
Build, grow, and maintain a high-performing, diverse team of IC2-IC5 engineers; hire and develop talent at all levels
Set clear expectations for individual and team performance; establish metrics and goals aligned with business objectives
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Develop deep understanding of AI/ML capabilities, limitations, and integration patterns; become a thought leader on AI-native development
Coach your team on AI-native thinking—how to build systems with AI at the core, not as an afterthought
Help engineers understand prompt engineering, retrieval systems, agentic workflows, and responsible AI principles
Establish practices for evaluation-driven development, hallucination detection, and model performance monitoring
Lead discussions on AI safety, data privacy, and responsible AI; ensure team builds with appropriate guardrails
Create learning opportunities for the team to stay current with AI/ML advancements and frameworks
Identify opportunities to apply AI to improve internal processes and team efficiency
Contribute to organizational conversations about AI strategy and responsible AI practices
Stay informed about LLM advancements, new models, and emerging techniques; share insights with your team
Qualifications
12+ years of professional software development experience, with 5+ years in AI-native systems, cloud-native architecture, or equivalent
4+ years of people management experience leading software engineers; track record of developing talent and building high-performing teams
3+ years managing application development on SaaS platforms (ServiceNow, Salesforce, or similar); deep understanding of platform architecture and constraints
3+ years hands-on experience with AI/ML systems, LLM integration, prompt engineering, and responsible AI practices
Demonstrated expertise in hiring, team building, and organizational development; ability to attract and develop top talent
Expert-level understanding of modern software engineering practices: CI/CD, testing, security, deployment
Strong technical credibility; ability to engage in technical discussions with IC4/IC5 engineers; hands-on coding experience still valued
Deep proficiency in Python, Java, and JavaScript; understanding of ServiceNow scripting and platform APIs
Track record of delivering significant business results through engineering teams; ability to drive accountability and execution
Experience scaling teams and organizations; demonstrated ability to work at multiple levels of complexity
Exceptional communication and interpersonal skills; ability to influence across technical and non-technical stakeholders
Strong coaching and mentoring skills; ability to develop engineers across all career stages
Experience with Agile and Scrum methodologies; ability to adapt to team and organizational needs
Demonstrated understanding of data security, compliance, and responsible AI practices
Strong emotional intelligence; ability to navigate difficult conversations and build trust
Experience with performance management, feedback delivery, and difficult personnel decisions
Passion for building inclusive, psychologically safe teams where all engineers can thrive
Bachelor's degree in computer science, engineering, business, or related field
Experience leading teams through organizational change, technical migrations, or strategic initiatives
MBA or management certification is a plus; however, demonstrated people leadership capability is more important
Track record of developing talent into senior engineering leadership roles or managers
Active engagement with engineering and AI/ML communities; thought leadership through speaking, writing, or open source is a plus
Experience working with diverse teams and commitment to building inclusive organizations
For positions in this location, we offer a base pay of $201,300 - $352,300 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
