Senior Manager, GBS Global Planning and Performance Management FP&A

Responsible for the effective delivery of business change management activities across projects and initiatives. Ensure that the desired business outcomes are achieved and that the relevant stakeholders are ready and prepared for the change. Drive the change management process through support of analysts and shared service staff. Manage the development of business and customer impact assessments, stakeholder analysis, business transition plans, business readiness, and/or communication plans. Ensure effective communication and implementation strategies. Liaise with support functions in HR or corporate communications to help support an overall project initiative. Oversee the definition of training needs and delivery plans of various initiatives and lead the initiative involving company training specialists. Identify and develop risk mitigation and create resolution recommendations related to the delivery of the change program.

Job Description

Senior Manager – GBS Finance Planning & Performance Management FP&A

Location: Benguluru, Karnataka

Executive Role Overview

The Senior Manager will serve as the finance governance and performance lead for the broader GBS ecosystem, covering GCC India, GCC Mexico, all GBS zones and non-GCC components including NA, EPDM, WHQ, external vendor/tower ecosystems, and partners such as Genpact. This role is accountable for shaping and governing the end-to-end financial agenda across Annual Operating Plan (AOP), Latest Estimate (LE), management reviews, accounting alignment, true-ups, intercompany recharge, cross-zone cost transfers, and leadership-level financial bridges. The role operates as a strategic finance partner to center heads, GBS zone finance leaders, accounting, controllership, procurement, vendor leadership, and senior management, ensuring financial decisions are supported by robust governance, clear accountability, high-quality analysis, and transparent executive communication.

Executive Accountabilities

• Strategic financial leadership: Own the financial planning, forecasting, and performance management agenda for the full GBS role scope, including GCC India, GCC Mexico, all GBS zones, NA, EPDM, WHQ, and vendor/tower operations, ensuring alignment with enterprise priorities, cost ownership, and leadership expectations.

• Enterprise AOP, LE governance: Lead the AOP strategy and governance cycle, including target setting, budget architecture, cost center/package alignment, service cost assumptions, center-level sign-offs, upload readiness, and executive review outcomes, risk/opportunity visibility, and leadership commentary.