Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Sr. Manager, Business Applications Support to join our team. This is a hybrid capacity based in Bangalore role, reporting to the Director, Business Applications Support in the IT Digital Employee Experience department. This is a strategic leadership position at the intersection of technology, business operations, and transformation, where you will lead a high-performing team of 10 professionals supporting Zscaler's Revenue and GTM technology stack. You will be at the forefront of Zscaler's agentic AI transformation journey across Salesforce and connected platforms, while playing a pivotal role in our Salesforce CPQ / Revenue Cloud.
What you’ll do (Role Expectations)
Lead the agentic automation roadmap for Sales, Channel, and Revenue Operations workflows in Salesforce, replacing manual, ticket-driven operations with intelligent, automated solutions
Lead the evaluation, execution, and potential migration from Salesforce CPQ to Revenue Cloud by partnering with Sales Operations, Finance, and IT Architecture teams
Coordinate cross-functional teams (Deal Desk, BSA, Dev) to oversee complex programs, platform transformations, acquisition integrations, and continuous CPQ process improvements
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Manage, mentor, and develop a team of 10 Business Applications Support professionals, fostering a culture of ownership, accountability, and clear career growth pathways
Act as a key partner to Sales, Channel, and Revenue Operations leadership to align IT capabilities with business priorities through structured governance and executive reviews
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
10–14 years of experience in Business Applications, CRM Operations, or IT Business Systems, including 5+ years of directly managing teams in technology or operations environments
Deep hands-on experience with Salesforce (Sales Cloud) alongside strong experience in Salesforce CPQ and/or Revenue Cloud migration and implementation
Solid technical experience working with Validation Rules, Workflows, Lightning Flows, Process Builders, Object Management, Security Models, FLS, Reports, and Dashboards
Demonstrated experience driving self-service, automation, or agentic AI initiatives, paired with a proven track record of owning complex, cross-functional programs end-to-end
What Will Make You Stand Out (Preferred Qualifications)
Deep expertise architecting and implementing agentic AI workflows and conversational AI strategies utilizing advanced enterprise tools like Salesforce Agentforce and Einstein to eliminate operational friction
Experience handling Contract Lifecycle Management (CLM) or advanced Revenue Cloud features such as usage-based billing and dynamic revenue orchestration
Prior experience supporting GTM or Revenue Operations inside a high-growth SaaS or technology company, complemented by active Salesforce certifications
LI-Hybrid #LI-NT1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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