Senior Implementation Manager

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.

We’re looking for a Senior Technical Project Manager / Senior Implementation Manager to join our Success Services team in the US. You will lead Front’s most complex customer implementations across net-new onboarding, enterprise expansion, workflow transformation, migration, and adoption of new capabilities.

You will be the customer’s primary implementation partner and a senior advisor throughout the engagement. You’ll uncover business goals, translate complex processes into scalable Front workflows, establish the project operating model, lead change and enablement, navigate technical dependencies, and drive teams toward measurable value.

This is a hands-on role for an experienced implementation leader. You will independently manage high-stakes engagements while also improving how our team works through stronger playbooks, reusable solutions, coaching, and cross-functional partnership.

What will you be doing?

• Own complex, multi-workstream implementation engagements from discovery and solution design through launch, adoption, and value realization.

• Advise customer leaders on future-state workflows, operating models, governance, and change—not simply configure stated requirements.