Senior Facilities Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Soft Services Executive is responsible for overseeing and coordinating non-technical facility services to ensure optimal workplace environments for clients. This role involves managing service delivery, vendor relationships, and quality standards across cleaning, catering, security, landscaping, and other hospitality services within commercial properties.

Key Responsibilities

Service Delivery Management Coordinate and supervise soft services operations including cleaning, waste management, pest control, catering, security, and landscaping services. Monitor service quality against established standards and client expectations, conducting regular inspections and audits. Ensure compliance with health, safety, and environmental regulations across all service areas.

Vendor and Contract Management Manage relationships with multiple service providers and subcontractors. Monitor contract performance, resolve service issues, and ensure adherence to service level agreements. Negotiate contract renewals and variations as required. Conduct vendor performance reviews and implement improvement plans when necessary.

Client Relationship Management Serve as primary point of contact for client soft services requirements. Respond promptly to client requests, complaints, and feedback. Prepare regular service reports and presentations for clients. Conduct client meetings to review performance and discuss service enhancements.

Budget and Cost Control Monitor soft services budgets and expenditures. Identify cost optimization opportunities while maintaining service quality. Prepare budget forecasts and variance reports. Approve invoices and manage purchase orders within delegated authority limits.

Team Leadership and Development Supervise soft services staff and coordinate training programs. Conduct performance evaluations and provide coaching to team members. Ensure adequate staffing levels and manage shift schedules. Foster a collaborative team environment focused on service excellence.