Senior Expert - Customer & Employee Experience

About DHL Group and Finance Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Finance Services - Who we are?

We are over 700 financial professionals who provide high-quality finance and accounting services to DHL Group. We operate the financial and accounting processes for over 140 units of Express, P&P, Group Functions, Freight, eCommerce and Supply Chain - in Germany, the Alps and beyond. Our payment factory operates for over 800 group units worldwide.

The strengths that define us are shaped by our employees: mature digitalized processes, high-quality services, future-oriented projects and highly satisfied business partners. We are not only the experts for OTC, PTP, RTR, Billing and Master data processes. We develop and operate efficient digital solutions and manage professional projects. We offer expert consulting services and manage hybrid financial processes.

Our mission: We help the Group to become better by making finance easy. We are THE partner organization for finance and accounting.

In summary: "Excellence in Financial Services. Simply Delivered."

Ready to immerse yourself in the exciting world of Finance Services? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Finance Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our APAC region.

We are looking for an immediate, full-time, permanent position in APAC at Chennai, India.

Job Purpose:

This role will develop and maintain the communication and staff engagement strategy at the Finance Services Location in Chennai in line with FS global CEE (customer & employee experience) Strategy. The candidate will develop and implement internal culture & communication plans and activities to positively and accurately represent company's operations, merits and image to the organization in line with business needs, Group guidelines and policies. The primary responsibility will be to lead the FS Communication Set up in Smart Connect for the Chennai Location as well as leading Change Management and employee engagement initiatives. The candidate will further be preparing any internal communications & Town Halls for Senior Management