via Career pages·1w ago
Senior Executive - Customer Service - Contract Logistics
DP World
Full-timeOn-site
Location:IndiaType:Full-timePosted:1w ago
- Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DPW & customer teams and tracked through to resolution.
- Compiling, reviewing and actioning reporting suites for our key account customer and DPW business per KPI requirements.
- Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented, and submitted to the customer.
- Carrier management includes tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
- Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
- Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
- Self-billing includes compiling and managing all billing activities for all carrier and customer transactions.
- Providing daily/weekly/monthly reporting suite from the DPW TMS system per required customer & carrier customised reporting requirements.
- Participating in DPW control tower / customer projects.
- Being the voice of the customer.
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