Senior Executive

US Mortgage

Handling inbound phone calls, chats, and emails from customers.

• Assisting customers in finding resolutions on customer query/issues/concerns

• Helping customers understand our products, navigate the application process, and move confidently through each step of their experience.

• Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met

• Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines

Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning

Higher Education Diploma with 1 - 2 years of relevant experience