via Career pages·Today
Senior Executive
DHL Group
Full-timeOn-siteinbound operations managementcustomer sla managementpan india transportation knowledgesupply chain managementpeople managementsop adherencekpi achievementbillingmis reportingproblem solvingquality initiativesdocumentationscreeningarchivingretrievalcustomer orientationplanning and organizingdecision makingdeveloping people
Location:Tamil Nadu, IndiaType:Full-timePosted:Today
Key Responsibilities:
- Manage inbound operations and ensure results align with customer SLAs.
- Maintain good working relationships and communication with customers and stakeholders.
- Lead and handle independent inbound operations.
- Assist in meeting performance targets and participate in problem-solving processes.
- Ensure service providers meet requirements and follow SOPs.
- Provide accurate inputs for billing and MIS.
- Review daily working processes and manage people effectively.
- Ensure operational issues are registered, resolved, or escalated appropriately.
- Ensure adherence to SOPs and achievement of KPIs.
- Promote safe working practices and participate in quality initiatives.
Qualification:
Minimum 6 years in the technology sector.\
Bachelor’s Degree and Diploma in Supply Chain Management (SCM) / Logistics.
Skills and Competencies:
- Communication skills (English/Local Language), spoken and written.
- Leadership skills.
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.