This role will be responsible for implementing, supporting, and maintaining integration solutions across Thomson Reuters products using available APIs, with a strong focus on customer-facing API implementations, SSO integrations, and ongoing technical support.
About the role
- Design, develop, implement, and maintain integrations between client systems and Thomson Reuters products.
- Support Thomson Reuters customers through end-to-end API implementation and provide ongoing technical assistance.
- Provide technical guidance and troubleshooting support for APIs, integrations, and SSO-related implementations.
- Build, manage, and strengthen relationships with customers, product teams, engineering teams, and technology stakeholders across Thomson Reuters.
- Partner with internal stakeholders to gather, assess, and prioritize customer feedback to support product innovation and improve customer satisfaction.
- Communicate effectively with stakeholders on upcoming features, product enhancements, changes, defects, and technical updates.
- Support cross-functional teams in resolving integration challenges and ensuring smooth customer onboarding and adoption.
- Drive continuous improvement in integration processes, API usage, and customer support practices.
About you
- 5+ years of experience as a Systems Engineer, Integration Engineer, API Engineer, Technical Analyst, or in a similar technical/customer-facing role.
- Proven experience supporting customers with API implementations and providing ongoing technical support for APIs.
- Strong technical acumen with the ability to translate business requirements into clear, actionable technical requirements.
- Good understanding of SSO concepts and implementation approaches.
- Strong stakeholder management skills with the ability to build, maintain, and manage relationships across customers and internal teams.
- Excellent verbal and written communication skills, including experience creating detailed technical and functional documentation.
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- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to independently initiate, manage, and drive projects to successful completion with minimal supervision.
- 5+ years of software development experience with Java and Angular on AWS and/or Azure platforms; relevant cloud certifications preferred.
- 1+ years of experience working with AI technologies.
- Experience in XML, XSLT, XSD, and related technologies.
- Experience with source control tools such as Git, TFS, or similar platforms.
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What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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