Senior Director, Engineering - AI Studio (CX & EX)

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we are building the future of customer and employee engagement - and AI agents are at the center of it. The AI Agent Platform is the foundation on which our next generation of autonomous and assistive experiences are built. AI Studio is the product surface that brings that platform to life: the place where builders design, test, deploy, observe, and continuously optimize AI agents that ship inside our CX and EX products.

We are looking for a visionary engineering leader to own AI Studio end to end. As the Senior Director of Engineering for AI Studio, you will lead a dynamic, multi-disciplinary organization that builds the front-end experience and the Backend-for-Frontend (BFF) layer for the AI Agent Platform, and embeds these capabilities natively within our CX and EX product lines. This is a pivotal, high-visibility role with the opportunity to shape how thousands of businesses build and operate AI agents - setting the bar for craftsmanship, developer experience, reliability, and scale.

Key Responsibilities

• Lead a dynamic, multi-disciplinary organization of engineers and engineering managers spanning front-end, BFF/services, and platform integration.