Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Content Strategy Analyst
Job Title: Sr Content Strategy Analyst / Sr Technical Writer
Summary:
Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.
Overview:
This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.
Are you passionate about technology and finding new ways of doing
things that challenge the status quo?
Do you enjoy finding new solutions for delivering digital content?
Do you enjoy working on a team that interfaces with business partners
across the globe?
Role:
Work with cross-functional teams and multiple Business/Product Owners to
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create original content and update existing technical content
Accountable for the successful completion of high-quality projects within the
technical writing function
Ensure updates are made to content in accordance to the CS&D writing
standards
Manage day-to-day writing and publishing needs to deliver content online
for consumption through multiple channels including web and mobile
Provide excellent customer service to our business partners and customers
Author in XML or markdown, a tool utilized for content creation and editing
Publish technical content to multiple platforms and output types, such as PDF,
HTML, Wiki, and online help file generation
Gathering/analysis of requirements/information
Facilitation and presentation skills
New hire training and peer mentoring
Participate in estimation activities
Daily review and assessment of project intake portal (TAG)
All About You:
Possesses strong organizational and time management skills.
Experience with Project Management and an understanding of Agile and
Waterfall methodologies
Exhibit strong written and verbal communication skills
Technologically savvy, spearheading innovation through ingenuity, creativity,
and thoughtful risks
Adaptable to dynamic change and ambiguity thriving in a fast-paced
environment
Ability to identify the need for graphics and process flows to improve content
Ability to identify and implement process and strategy improvement
opportunities with consideration for target audience, user experience product life cycle and documentation best practices
Team player, ability to interact and consult with various levels throughout the
organization to cultivate and expand partnerships
Exhibit the highest degree of professionalism, accountability, and
empowerment to drive results
Ability to work independently including problem-solve and troubleshoot
Experience with Microsoft Office products
Experience with content management systems (CMS) and other authoring
tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
Proficient in API and DITA/XML, including best practices with markups, tags,
entitlements, and topic types
Experience working as an information architect or with an information
architecture team
Knowledge with Domo, Tableau or similar metrics tracking and reporting tools
Experience with creating content templates for our Business Partners
Working understanding of content localization
Advanced interpersonal skills, serving as an ambassador for standards
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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