We are looking for a detail-oriented professional to define, document, and optimize business processes and end-to-end transaction workflows. This role bridges business operations and technology by ensuring that process flows are clearly articulated, enabling teams to design and deliver effective solutions.
Key Responsibilities
Business Process Definition: Analyze, document, and standardize business processes to ensure clarity, consistency, and alignment with organizational objectives.
Transaction Flow Mapping: Design and communicate end-to-end transaction workflows, capturing each step from initiation to completion, including decision points, handoffs, and exception handling.
Requirements Gathering: Collaborate with business stakeholders to elicit, validate, and document functional and operational requirements — including performance, scalability, and reliability standards — that drive process design.
Design Document Review: Engage with Process Subject Matter Experts (SMEs) and Technology teams to obtain assurance that the Technology High-Level Design (HLD) and Low-Level Design (LLD) documents align with defined business processes, transaction flows, and functional requirements — ensuring that proposed solutions accurately reflect business intent before development begins.
Process Optimization: Identify inefficiencies, redundancies, and gaps in existing workflows and recommend improvements to enhance operational effectiveness.
Stakeholder Communication: Serve as the liaison between business units and technology teams, translating business needs into structured process documentation that guides solution development.
Feasibility & Risk Review: Assess proposed process and system changes for operational risk, scalability, and compliance considerations, ensuring decisions are sound and future-ready.
Cross-functional Collaboration: Partner with product, operations, and technology teams throughout the project life/cycle to validate process designs and support successful implementation.
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Documentation & Governance: Maintain up-to-date process documentation, workflow diagrams, and transaction models in accordance with organizational standards.
Basic qualifications
8+ years of Accounts Receivable or Account Payable experience
4+ years of applying key financial performance indicators (KPIs) to analyses experience
6+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
Bachelor's degree in finance & accounts, engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience
Experience with advanced use of SQL for data mining and business intelligence
Experience designing and delivering end-to-end solutions from scoping requirements through implementation
Ability to analyze quantitatively, problem-solve, and scope business requirements
Preferred qualifications
3+ years of tax or a related analytical field experience
MBA, or CPA
Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards); Knowledge of Tableau
Experience as a solution architect, migration specialist, or similar solutioning role
Ability to develop new ideas and creative solutions for complex technical challenges
Experience with software development methodologies and programming languages such as Java
Experience with AI/ML technologies, including large language models, natural language processing, or intelligent automation tools to enhance business processes
Familiarity with AI-driven process mining and optimization platforms (e.g., Celonis, UiPath AI Center) and the ability to leverage AI for workflow analysis and decision support
Key job responsibilities
Key Responsibilities
Business Process Definition: Analyze, document, and standardize business processes to ensure clarity, consistency, and alignment with organizational objectives.
Transaction Flow Mapping: Design and communicate end-to-end transaction workflows, capturing each step from initiation to completion, including decision points, handoffs, and exception handling.
Requirements Gathering: Collaborate with business stakeholders to elicit, validate, and document functional and operational requirements — including performance, scalability, and reliability standards — that drive process design.
Design Document Review: Engage with Process Subject Matter Experts (SMEs) and Technology teams to obtain assurance that the Technology High-Level Design (HLD) and Low-Level Design (LLD) documents align with defined business processes, transaction flows, and functional requirements — ensuring that proposed solutions accurately reflect business intent before development begins.
Process Optimization: Identify inefficiencies, redundancies, and gaps in existing workflows and recommend improvements to enhance operational effectiveness.
Stakeholder Communication: Serve as the liaison between business units and technology teams, translating business needs into structured process documentation that guides solution development.
Feasibility & Risk Review: Assess proposed process and system changes for operational risk, scalability, and compliance considerations, ensuring decisions are sound and future-ready.
Cross-functional Collaboration: Partner with product, operations, and technology teams throughout the project life/cycle to validate process designs and support successful implementation.
Documentation & Governance: Maintain up-to-date process documentation, workflow diagrams, and transaction models in accordance with organizational standards.
Basic qualifications
8+ years of Accounts Receivable or Account Payable experience
4+ years of applying key financial performance indicators (KPIs) to analyses experience
5+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
Experience designing and delivering end-to-end solutions from scoping requirements through implementation
Ability to analyze quantitatively, problem-solve, and scope business requirements
Experience with advanced use of SQL for data mining and business intelligence
Bachelor's degree and 8+ years of quantitative role (engineering, process re-engineering, quality assurance) experience
Preferred qualifications
3+ years of tax, finance or a related analytical field experience
CMA or CPA, or MBA in finance, accounting or related field
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards); Knowledge of Tableau
• Experience as a solution architect, migration specialist, or similar solutioning role
• Ability to develop new ideas and creative solutions for complex technical challenges
• Experience with software development methodologies and programming languages such as Java
• Experience with AI/ML technologies, including large language models, natural language processing, or intelligent automation tools to enhance business processes
• Familiarity with AI-driven process mining and optimization platforms (e.g., Celonis, UiPath AI Center) and the ability to leverage AI for workflow analysis and decision support
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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