Senior Business Analyst

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

● Collaborate with cross-functional team members to come up with actionable, high- impact

insights across product lines and functions.

● Semi-independently develop and implement regular reporting of key performance metrics

including forecasting, funnel analysis, pipeline management etc.,

● Communicating findings to stakeholders and taking initiatives for improving business

performance.

● Ensure that data and analysis is presented in a format that is appropriate for a varied

audience using data visualization, dashboards, or other methods.

● Utilize strong database skills to work with large, complex data sets to extract insights.

Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be

analysed to extract insights and improve business processes

● Using advanced analytics and metrics to improve processes and provide data-driven