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An overview of this role
The Observability, Monitoring, and Integrations team sits within GitLab's Monetization section. As a Senior Backend Engineer on the Monetization Platform Integrations team, you'll design, build, and maintain the integrations that connect CustomersDot and Monetization services to GitLab's enterprise applications, including Salesforce and Workato. You'll own robust application programming interface (API) contracts, protect data integrity across systems, and build resilient cross-platform workflows that underpin how customers buy, provision, and renew GitLab.
Because these integrations move financial and subscription data between systems, you'll hold a high bar for reliability, observability, and careful rollout. You'll work closely with the monitoring and anomaly detection side of the team so that every integration is observable and failures are caught early.
This role is opening at the Senior Backend Engineer level.
Some examples of our projects:
API contracts between Monetization services and enterprise applications such as Salesforce, Workato, and Zuora
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Event-driven integrations using webhooks and message-based patterns
Resilient synchronization workflows with retries, idempotency, and clear error handling
Reconciliation and data integrity checks across integrated financial and subscription systems
What you’ll do
Design, build, and maintain integrations between CustomersDot, Monetization services, and enterprise applications such as Salesforce, Workato, and Zuora.
Define and evolve REST and GraphQL API contracts, including versioning and backward compatibility.
Build observable, fault-tolerant integration workflows, and track error rates, retry success, and failed-workflow recovery to improve reliability.
Ensure data integrity and consistency across integrated financial and subscription systems.
Review and offer feedback on merge requests from other Monetization engineers.
Collaborate with Product, Finance, IT, Sales, and Support to translate cross-system needs into reliable integrations.
What you’ll bring
Professional experience working in Ruby on Rails and PostgreSQL or similar relational databases in production environments.
Experience integrating with third-party or enterprise APIs and designing REST and GraphQL contracts, including versioning and backward compatibility.
Familiarity with event-driven patterns such as webhooks and message-based streaming.
Experience with data integrity and governance concepts.
Curiosity to understand how systems work as a whole and experience owning a project from concept to production, including proposal, discussion, execution, and monitoring.
Ability to communicate clearly and concisely about complex technical, architectural, and organizational problems, including in written and verbal English in a remote, largely asynchronous environment.
Ability to collaborate effectively in a remote, largely asynchronous environment.
Experience with NATS JetStream or subscription management or billing systems, such as Zuora or Salesforce, is a plus.
About the team
We partner with Sales, Finance, IT, and Support to deliver secure and reliable purchasing, billing, provisioning, and utilization workflows. The Monetization section includes the Purchase, Subscription Lifecycle, Billing Engine, Platform and Infrastructure, Observability, Monitoring, and Integrations, and Compliance teams.
This role is on the Monetization Platform Integrations team and reports to the Engineering Manager, Observability, Monitoring, and Integrations. We operate with a strong asynchronous culture, regular planning and retrospectives, and a high bar for operational ownership across deployments, incident management, testing, and rollout safety.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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