via Career pages·1w ago
Senior Associate-Operations-Back Office-Voice
EXL Service
Full-timeOn-site
Location:Noida, Uttar Pradesh, IndiaType:Full-timePosted:1w ago
- Good communication both written and verbal
- Previous international Voice experience (preferably in insurance)
- Good Computer navigation skills
- Should be familiar with MS Office
- Listening and comprehension skills
- Questioning and Reasoning Skills
- Customer Service focus and telephone etiquette
- Ensure that the guidelines are followed as per standard procedures
- Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe.
- Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Graduate with at least 15 years of education.
- Minimum 1-2 years of experience in a calling process and understand the process of accepting payment over phone.
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