Senior Associate IC - Nuveen Global Investment Operations The role of the Senior Associate with business title Operations Manager encompasses end-to-end supervisory responsibility of ascend process accomplished through various systematic, written, and verbal interactions with Operational Teams, Front Office and Middle Office Teams, as well as external teams like custodian bank, broker and . The primary focus of the position is timely and accurate reconciliation of accounts across multiple business lines, maintenance of the overall quality and accuracy of assigned processes, and preparation of ad hoc statistical reports.
Key Responsibilities and Duties
Monitor process and any associated applications daily to ensure all BAU is efficiently being catered
Ensure issues are identified, addressed and highlighted/escalated on timely manner to meet the SLAs
Maintain the relation with custodians and other external parties, as well as across multiple internal systems
Upon identifying and analyzing exceptions, ensure necessary, corrective action is assigned to responsible parties, logged, and prioritized for resolution
Interface with internal and external business teams to identify root cause of the BAU issues
Coordinate preventive and corrective actions with appropriate teams
Develop a significant level of expertise of the holdings, terms, and transactions of all Funds/Portfolios to provide intuitive and proactive oversight of same
Ensure adherence to compliance and regulatory requirements
Ensure all process and audit trail documentation is up-to-date at all times
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Identify, escalate and thereby proactively manage process/delivery risks
Respond to numerous ad hoc requests from internal and external clients for additional information
Monitor changes in business processes to ensure Reconciliation Tool and any associated applications are updated accordingly
Assist in testing updates to Reconciliation Tool and any associated applications
Maintain and provide timely and accurate MI of process performance and risk
Assist with ad hoc duties as assigned
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
8IC
,..
Related Skills
Business Analysis, Business Process Improvement, Business Process Understanding, Collaboration, Consultative Communication, Negotiation, Nuveen Products/Services Acumen, Organizational Savviness, Project Management, Vendor / Partner Management _____________________
Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
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