Senior Associate - HR Knowledge Management

Career Category

Human Resources

Job Description

The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information. This role combines strategic content management, platform stewardship, and cross-functional collaboration to ensure HR knowledge is current, compliant, and aligned with business objectives. The ideal candidate has a keen eye for detail, a passion for digital knowledge tools, and a proactive mindset in supporting a culture of self-service and continuous improvement.

Key responsibilities

Knowledge Content Strategy & Governance

• Develop and maintain high-quality HR knowledge content across our internal knowledge platform, ServiceNow.

• Implement and manage content governance processes, including content lifecycle management, version control, and periodic audits.

• Ensure alignment of knowledge content with internal policies, and ensure consistent tone, format, and branding across all HR knowledge materials.

Platform Ownership & Optimization

• Serve as a subject matter expert and administrator for HR knowledge management tools (e.g., ServiceNow Knowledge Base, SharePoint, Confluence).

• Optimize platform structure and taxonomy to improve discoverability, search performance, and user experience.

• Coordinate with DTI and HRI Tech teams to ensure system integrity and feature enhancements.

Cross-Functional Collaboration

• Partner with HR Centers of Excellence (COEs), HR Business Partners, and and other stakeholders/content owners to gather and validate content updates.