Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer
Your work profile
We are looking for candidates with the following expertise:
Support Engineer with 2–3 years of experience in a banking contact center
Coordinate and collaborate with L1 and L2 support teams
Ensure seamless service delivery across voice, chat, email, and digital channels
Maintain strict adherence to SLA, regulatory, and data privacy standards
Support Operations & Delivery
Manage L2 support operations and resolve complex customer issues
Oversee end-to-end incident lifecycle management
Ensure system uptime, availability, and performance stability
Monitor and optimize queue performance and workforce planning
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
