Senior Assistant – HR Operations

Position Role Type:

Hybrid

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Position Overview :

Senior HR Specialist - HR Operations

People Services India is looking for a strong HR generalist to join the India People Services team as part of our new specialized Services operation. Reporting to the Senior Manager, PS India this role will provide complex query and transactional support across a range of specialist HR services including Total Rewards, Learning and Development, Employee Relations and Reporting.

This will be a fast-paced and highly varied role, so you’ll need to be able to comfortably switch gears to manage different tasks – whether that’s guiding a Manager through an Employee Relations process, working with COE partners to research the answer to a complex policy query, or coordinating new learning offerings with external vendors. As part of the wider People Services organization, you’ll be supporting managers, employees and HR colleagues across RTX Business units, so you’ll need to be able to flex your style to meet the needs of this diverse customer group.

As this is a new service you’ll be involved right from the start, supporting the People Services leadership team to ensure a smooth transition of activities from BU HR, optimize end-to-end processes and ensure that great customer service is delivered throughout. The right candidate will have a broad range of HR generalist skills as well as being customer focused, pro-active, energetic and collaborative.

Responsibilities

This customer focused, pro-active, energetic and collaborative role will serve as an HR Advisor within the People Services. Administering Offboarding formalities and conducting exit interview, collate data and report back to HR stakeholders. Administer gratuity and other statutory compliance processes for employees. Roll out HR communication to all employees related to HR policies and procedures and any updates. Collate and provide payroll inputs related to any employee benefits to the payroll team. Utilize our case management system (ServiceNow) to achieve required service level agreement metrics and overall client satisfaction. Analyze work process design and flow for the People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency. In this role, individuals will function across all business units and will provide accurate and timely HR Transactional support to employees, managers, and other HR professionals. Provide consistent, timely, accurate and customer-focused HR transactional services and data administration to key stakeholders and customers, while contributing to the achievement of the People Services’ overall vision and strategy. Review and update existing HR policies/procedures and assist in producing new policies/procedures in relation to HR Transactional services. Conduct analysis and prepare ongoing HR Transactional reports to effectively administer policies and programs. Understand and be compliant with the corporate data protection and confidentiality policies. Work in a team environment to resolve customer questions or issues in broad range of HR matters Support on some of the Employee Relations subject as and when the business requires Timely reports on the various HR subjects handled Actively engage in ACE and support continuous improvement opportunities. Perform any other duties deemed reasonable and necessary by the business