Senior Analyst / Specialist - Digital Tools

Your Role:

Responsible for managing enterprise digital sales and engagement platforms (Showpad, Redox, LinkedIn Sales Navigator), driving user adoption, ensuring access governance, and enabling cross-functional collaboration to support end-user productivity and data-driven decision-making.

Digital Tools Administration

• Manage end-to-end user access lifecycle (provisioning, modification, and de-provisioning) for Showpad, Redox, and LinkedIn Sales Navigator tools.

• Ensure timely and accurate access grants/revocations in alignment with organizational role changes, onboarding, and offboarding processes.

• Maintain access control logs and audit trails to ensure compliance with internal IT and data governance policies.

• Troubleshoot user access issues and coordinate with IT/vendor support teams for resolution.

Adoption Tracking & Reporting

• Design, build, and maintain adoption dashboards and reports to track platform usage, engagement trends, and ROI metrics.

• Analyse usage data to identify low-adoption areas and recommend targeted interventions.

• Present adoption reports and key insights to stakeholders, leadership, and business unit heads on a periodic basis (monthly/quarterly).

Stakeholder & Cross-Functional Collaboration

• Act as a liaison between end users and platform vendors to relay feedback, feature requests, and support needs.

• Collaborate with data teams to ensure accuracy and consistency of reporting metrics across platforms.

End-User Support & Enablement