Senior Analyst - Order Management (Deal Desk)

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a highly skilled Senior Analyst – Order Management (Deal Desk) to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

• Create, review, and validate Order Forms for upgrades and expansions, ensuring accuracy, completeness, and compliance with approved pricing, commercial terms, and company policies.

• Manage complex scenarios, including mid-term upgrades, additional products/licenses, co-terming, amendments, prorations, and other contract changes.

• Partner closely with Sales, Finance, Legal, Billing, Deal Desk, and other internal teams to resolve order-related issues and improve workflows.