Senior Analyst - Cybersecurity

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

ABOUT THE ROLE

Freshworks is looking for a Senior Analyst- Cybersecurity to join our GTM (Go-To-Market) Cybersecurity team. You'll sit at the intersection of Cybersecurity, customer trust, and go-to-market — acting as a subject matter expert who gives prospective and existing customers confidence and assurance in Freshworks' security posture.

Reporting to the Manager, Cybersecurity, you'll be a hands-on technical security advisor: fielding customer questions, responding to RFPs and security questionnaires, and partnering with Security Engineering and Product Engineering to translate technical security detail into clear, customer-ready answers. This is an execution-focused role within a growing team — you'll work inside the playbooks, templates, and systems the team builds, sharpening them through direct customer contact.

WHAT YOU'LL DO

• Be a trusted technical security advisor. Serve as a subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers.

• Own the customer security dialogue. Respond to cybersecurity questionnaires, RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk teams.