Senior Administrator - UCC Development Tools

The Sr Transmission Administrator plays a vital role in providing advanced technical support and operational excellence within the Transmission skill cluster. This position is focused on troubleshooting complex issues, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and ensure regulatory compliance. The role demands a proactive approach to continuous improvement and collaboration with cross-functional teams to maintain a robust security posture.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Transmission Operations, Ensuring Compliance With Company Policies.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Leveraging Expertise In Transmission Systems To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities And Operational Efficiency.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams, Ensuring Seamless Operations While Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Improve Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Transmission Technologies And Protocols.
2. Strong Analytical And Problem-Solving Skills For Troubleshooting Complex Incidents.
3. Excellent Communication And Training Skills For Effective Knowledge Sharing.
4. Solid Understanding Of Regulatory Requirements And Quality Standards In Support Operations.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certified Information Systems Security Professional (Cissp)