Senior Account Manager, gTech GOC

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 10 years of experience in an extended workforce, shared services environment, or client-facing technical consulting roles.

• 5 years of experience managing global technical programs, working with cross-functional stakeholders, and building portfolios.

• Experience in account management, business development, or partnerships.

Preferred qualifications:

• Experience leading complex multi-year strategic planning.

• Excellent communication skills with the ability to take initiative and build relationships.

• Exceptional negotiation and conflict resolution skills to create win-win outcomes.

• Excellent operational literacy, to identify issues/resolutions using business acumen, translating signals into actions and ensuring teams stay ahead of business changes.

• Familiarity with AI/automation in operations, translating operational value into tangible business outcomes and understanding of financial concepts (cost, savings, ROI) and insight-driven narratives.