Sector Delivery Head - L3

Purpose of the Role Sector Success Executive (SSE) role is a client’s trusted advisor overseeing successful Operations of IT projects and initiatives across service lines in a Sector. This is a strategic role with 2 -in-a box positioning with Sector Head. This role typically requires a combination of excellent client management, domain expertise, and program management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role. Role and Responsibilities Delivery Excellence Solution assurance (right solution is proposed to deliver in a profitable manner) and institutionalize delivery approach – Facilitate through the SL Delivery Assurance Working closely with GAEs to create new transformation agenda for the client. Support & enable delivery excellence programs/initiatives Delivery Management Enable ADHs to be a Client Trusted Advisor (CxO/CxO-1) from an execution standpoint and lead cross-/upsell services. Delivery led growth (leverage the existing Delivery Team’s and identify, drive large deals support) by positioning Wipro’s capabilities. Enable, drive, and support the Change request process (must be able to package it across Service Lines) Track delivery escalation & enable resolution. Delivery Operations Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome for accounts in partnership with SL SMU DHs and TS ADHs. Leads and manages overall profitable operations for the account in partnership with DMs/delivery leads of SLs. Drives account level forecasts, workforce strategy planning and execution. Identifies areas of COLA, Rate Increases across the portfolio of accounts and drives required actions through GAEs and PAEs. Expediting conversion of allocations to billing within the first 7 days or to a max of 15 days to maximize revenue achievability – Intervene if there are PO or SOW related dependencies Specialization & Work Experience 20+ years of experience in managing large multi-disciplined delivery and in at least one/two service line offerings globally. GTM experience desirable