SAP Commerce Business Analyst

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Key Responsibilities:

- Gather, analyze, and document business requirements for SAP Commerce (Hybris) solutions.

- Act as a liaison between business users and technical teams to translate requirements into functional specifications.

- Define and document workflows, use cases, user stories, and business process diagrams.

- Work closely with developers, testers, and project managers to ensure successful implementation.

- Support UAT (User Acceptance Testing) by defining test scenarios and assisting business users.

- Identify gaps between business needs and SAP Commerce capabilities and propose suitable solutions.

- Assist in data migration, integration, and configuration activities.

- Perform configuration and Data Management Activities in SAP Commerce Back Office.

- Provide training and support to business users on SAP Commerce functionalities.

Required Skills & Qualifications:

- Experience: 5+ years as a Business Analyst in SAP Commerce (Hybris)

- Strong understanding of B2B/B2C eCommerce processes and customer journeys.

- Knowledge of SAP Commerce modules (Product Content Management, Order Management, Customer Service, etc.).

- Experience with Agile/Scrum methodologies and writing user stories.

- Hands-on experience with JIRA, Confluence, and other project management tools.

- Strong communication and stakeholder management skills.