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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Professional Services India partners with enterprise customers to design, implement, and scale transformative Salesforce solutions. With deep platform expertise and a strong focus on business outcomes, we work with some of India's most complex and strategic organisations — making a real global impact from one of Salesforce's highest-priority growth markets.
We are seeking a visionary Technical Architect with deep specialization in Financial Services (FINS), Retail & Consumer Goods (RCG), Automotive, OR Manufacturing sectors, alongside mastery of the Salesforce ecosystem and AI-first engineering practices.
In this role, you won't just be designing systems; you will be a Trusted Advisor, guiding our premier enterprise clients through complex, AI-driven digital transformations. You will bridge the gap between ambitious business goals and robust technical execution, maintaining a "Full Stack Mindset" that covers everything from high-level discovery to hands-on deployment.
Core Responsibilities:
- Architectural Leadership: Lead the end-to-end design and architecture of complex, multi-cloud Salesforce solutions specifically tailored for FINS, RCG, Automotive, or Manufacturing challenges.
- Enterprise AI Architecture: Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits.
- Architectural Simulation & Design: Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases.
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- Cross-Cloud Innovation: While rooted in Salesforce, you will explore and integrate solutions across Industry Clouds (Financial Services Cloud, Consumer Goods Cloud, Automotive Cloud, Manufacturing Cloud, or Revenue Cloud) and third-party ecosystems to ensure the business receives the most efficient solution.
- Discovery to Go-Live: Own the technical and functional scope throughout the project lifecycle. This includes leading discovery workshops, defining data governance and guardrails, and ensuring a smooth transition to Go-Live.
- Team Orchestration: Provide technical governance and mentorship to large, diverse teams of developers and testers, ensuring code quality, security models, and architectural integrity.
- Hands-on Excellence: While your focus is strategic, you are willing and able to "get into the weeds" to solve high-complexity technical hurdles or build Proof of Concepts (PoCs) when required.
Required Skills & Experience
Domain & Technical Expertise
- Multi-Domain Specialist: Extensive experience navigating at least one key industry landscape—Financial Services (FINS), Retail & Consumer Goods (RCG), Automotive, OR Manufacturing.
- Salesforce & Industry Cloud Mastery: Proven track record in Salesforce architecture, with a focus on Financial Services Cloud (FSC), Consumer Goods Cloud, Manufacturing Cloud, Automotive Cloud, or Revenue Cloud (CPQ & Billing), alongside Sales/Service Cloud and Experience Cloud.
- AI-First Delivery Methodology: Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects.
- Complex Engagements: Experience leading at least 3+ large-scale, complex Salesforce implementations for global enterprise brands across target industries.
- Full-Stack Mindset: Comfort working across the entire stack—from UI/UX considerations and Apex/LWC development to complex integrations (MuleSoft/REST/SOAP) and data architecture.
Required Qualifications & Experience
Domain & Industry Expertise
- 12+ years in IT with at least 3+ years specifically in Financial Services, Retail/Consumer Goods, Manufacturing, OR Automotive domains.
- Proven track record of delivering at least 2–3 large-scale, complex engagements for global enterprise brands.
- Deep understanding of industry-specific flows in at least one of the following areas:
- Manufacturing & Auto: Sales Agreements, Account Forecasting, Vehicle/Asset Lifecycle Management, Partner/Dealer Portals, and Lead Management.
- Revenue Management: CPQ (Configure, Price, Quote), Subscription Management, Billing, Contract Lifecycle, and Order Management.
Technical Prowess
- Salesforce Mastery: Extensive experience with Apex, LWC, Integrations (REST/SOAP/Middleware), Salesforce Shield, and Industry Data Models (OmniStudio / Industry Cloud Architecture).
- Architecture Frameworks: Strong knowledge of TOGAF or similar frameworks; expertise in designing for high-volume data and complex security models.
- Certifications: Application/System Architect certifications and at least 6 domain badges. Financial Services Cloud Accredited Professional, Agentforce/AI certifications, CPQ Specialist, Revenue Cloud AP, or Industry Cloud certifications are highly preferred.
Leadership & Soft Skills
- Stakeholder Management: Exceptional ability to manage expectations and influence decision-making among diverse stakeholder groups.
- Agility: Willing to explore non-traditional Salesforce solutions, AI/LLM integrations, or external middleware to find the right fit for the business.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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