Abnormal AI’s Sales Operations team is the connective tissue between our go-to-market motion and the data, systems, and processes that power it. As an Analyst on the Sales Operations (“SOPs”) team, you'll be the first point of contact for our revenue-facing employees—onboarding new hires into our tech stack and operating cadences, owning key reporting initiatives, and spotting the manual, repeatable work worth automating. This is a high-visibility, high-impact role for someone energized by variety, who loves solving problems end-to-end, and who wants to build a career in revenue operations at a category-leading cybersecurity company.
What you will do
New Hire Onboarding
Serve as the SOPS point of contact for all incoming new hires during their first 30 days. Proactively driving formalized sessions on their onboarding journey
Conduct AE walkthroughs of their territory, operating cadences, addressing questions on systems/tools, and going into depth on what it takes to be a successful AE at Abnormal AE
Assign territory and accounts to new hires - validation of accounts in territory, confirming holdovers, and executing account moves in partnership with with Regional Directors
Evolve the reporting framework to properly assess overall AE performance for reps
Partner with the enablement team and Sales Leaders to create action plans and surface findings of any AE performance gaps
Maintain and continuously improve the SOPS onboarding checklist and documents. Ensuring resources for AEs remain up to date and are effective resources to answer common questions
Reporting
Own the creation, distribution, and analysis of key Field Operations initiatives such as:
New hire ramp & tenured AE reporting: activity metrics, tool adoption, quota attainment progression. Uncovering what’s working and what the risks are.
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Lead the shift from manual ticket logging to automated resolution for common issues—driving smoother field execution and cleaner processes
Identify recurring SFDC errors (Opportunities, Accounts, CPQ) and route patterns to Sales Systems/IT for automated fixes, not one-off tickets
Partner with IT and Sales Systems to build and ship automation for repeat manual processes and systems errors
Own triage and response for inbound AErequests, using volume patterns to prioritize what gets automated next
Must Haves
2-3 years of experience in sales operations, revenue operations, business operations, or a related field
Hands-on Salesforce experience
Strong attention to detail and a process-first mindset — you catch the thing everyone else misses
Clear, professional written communication; comfortable in a Slack-heavy async environment
Ability to manage multiple requests simultaneously and prioritize under pressure
Proficiency in Excel / Google Sheets for data validation and light analysis
Nice to Have
Uses AI tools as a daily part of the workflow to move faster and deliver higher-quality work
Familiarity with SFDC, Outreach, Gong, Highspot, or comparable GTM tools
Experience with Sigma, Gong, or other BI/reporting platforms
Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage)
Exposure to territory management, quota setting, or SPIFF program administration
Background in B2B SaaS or cybersecurity
LI-ME1
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$88,000—$126,500 USD
AI and our hiring process Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
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