Sales Manager-Cross Sell (Personal Loan)

Job Requirements

About the Role

The Sales Manager – Cross Sell is responsible for acquiring cross-sell customers for a designated branch through direct customer interaction. This pan-India role involves explaining and selling banking products, acting as a bridge between customers and the bank, and ensuring best-in-class service delivery. The role also includes catchment mapping, gathering customer feedback, and identifying and converting potential business opportunities. The Sales Manager plays a key role in driving client acquisition, deepening relationships, and maximizing lifetime customer value to support the bank’s strategic goals.

Primary Responsibilities

• Acquire cross-sell customers within the identified segment.

• Meet and exceed monthly targets for customer acquisition by driving leads efficiency

• Ensure adherence to selling norms and standard operating procedures (SOPs) defined by the organization.

• Maintain strict compliance with internal guidelines and external regulations.

• Ensure quality sourcing aligned with the bank’s policies.

Secondary Responsibilities

• Conduct catchment mapping and identify potential business opportunities.

• Gather and analyze customer feedback to improve service delivery.

• Support digital enablement and automation initiatives to enhance customer experience.

Education

• Graduation: Any discipline full time

Experience