Role: PMO Operations & Tooling Lead Experience: 12+ Years Domain: Healthcare – Mandatory Coverage: Cross-Portfolio PMO Support / Planview / Reporting & Governance Level: Lead / Senior Lead Location: Hyderabad(preferred)/locations where we have NTT presence
Role Overview
We are looking for an experienced PMO Operations & Tooling Lead with 12+ years of experience to provide cross-portfolio PMO leadership and operational support for a large healthcare customer.
The role will be responsible for driving PMO governance, portfolio operations, Planview administration/adoption, executive reporting, portfolio analytics, resource and financial tracking, and continuous improvement across multiple programs and workstreams.
The ideal candidate will combine strong PMO and portfolio management expertise with hands-on knowledge of Planview and reporting/analytics, along with proven experience working within the Healthcare domain.
Key Responsibilities
PMO Operations & Cross-Portfolio Governance
Lead day-to-day PMO operations across multiple programs, projects, and portfolios supporting the healthcare customer.
Establish and maintain standardized PMO governance, processes, templates, controls, and reporting mechanisms.
Drive cross-portfolio planning and provide consolidated visibility into milestones, dependencies, risks, issues, financials, resources, and delivery performance.
Partner with Program Managers, Project Managers, Delivery Leaders, Business Stakeholders, Finance, and other functions to ensure consistent portfolio management practices.
Identify cross-program dependencies, delivery risks, resource constraints, and portfolio-level issues and facilitate appropriate escalation and resolution.
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Ensure portfolio information is accurate, complete, timely, and aligned with governance requirements.
Planview & PMO Tooling
Act as the PMO tooling lead and Planview SME for portfolio and program management activities.
Drive effective utilization of Planview for portfolio planning, project tracking, resource management, financial management, demand management, and reporting.
Define and maintain Planview standards, data structures, workflows, dashboards, and reporting requirements.
Monitor data quality and ensure project/program teams maintain accurate and timely information within Planview.
Partner with business and technology stakeholders to identify opportunities to improve Planview configuration, usability, adoption, and reporting.
Support onboarding and training of PMs, program teams, and stakeholders on Planview processes and best practices.
Develop governance mechanisms to improve tool adoption and data integrity across portfolios.
Reporting & Portfolio Analytics
Own consolidated portfolio reporting and executive dashboards for senior leadership and customer stakeholders.
Develop insightful reporting covering areas such as:
Portfolio health and delivery status
Milestones and schedule performance
Risks, issues, actions, and dependencies
Resource capacity and utilization
Financial performance and forecasts
Demand and portfolio pipeline
Project/program KPIs
Portfolio trends and exceptions
Translate portfolio data into actionable insights and executive-level narratives, rather than providing data-only reporting.
Drive automation and simplification of recurring PMO reports wherever possible.
Ensure consistency between Planview data, portfolio dashboards, financial reporting, and leadership presentations.
Experience with Power BI, Excel, PowerPoint, or similar reporting/visualization tools is highly desirable.
Financial & Resource Governance
Support portfolio-level budget, forecast, actuals, variance, and financial tracking.
Partner with delivery and finance teams to improve financial forecasting and reporting accuracy.
Provide visibility into portfolio resource demand, capacity, allocations, utilization, and potential constraints.
Facilitate periodic financial and resource reviews and identify areas requiring management attention.
Stakeholder & Customer Management
Serve as a key PMO interface for senior customer stakeholders and internal delivery leadership.
Build effective working relationships across business, technology, operations, finance, and program leadership teams.
Facilitate governance meetings and present portfolio insights, risks, recommendations, and decisions to senior stakeholders.
Proactively identify areas requiring leadership intervention and drive follow-through on actions and decisions.
Operate effectively within a complex, matrixed, multi-program environment.
Mandatory Qualifications & Experience
12+ years of overall professional experience, with significant experience in PMO, Portfolio Management, Program Governance, or related roles.
Healthcare domain experience is mandatory.
5+ years of strong hands-on experience with Planview in a PMO/portfolio management environment.
8+ years of demonstrated experience providing cross-portfolio PMO support across multiple programs and projects.
5+ years of strong understanding of portfolio/program governance, planning, reporting, risk management, financial management, and resource management.
5+ years of proven experience developing executive dashboards, portfolio reports, KPI frameworks, and management presentations.
Strong analytical skills with the ability to convert complex portfolio information into clear insights and recommendations.
Advanced proficiency in Microsoft Excel and PowerPoint.
Experience with Power BI or similar BI/reporting platforms is highly desirable.
Strong stakeholder management and executive communication skills.
Demonstrated ability to operate independently and lead PMO activities in a complex enterprise environment.
Healthcare Domain Expectations
The candidate must have prior experience supporting programs or portfolios within the Healthcare industry and should understand the complexities of operating in a regulated healthcare environment.
Experience in one or more of the following areas would be advantageous:
Healthcare Payers / Health Insurance
Healthcare Providers
Healthcare Technology
Claims and Member/Provider platforms
Clinical or Care Management solutions
Healthcare Data & Analytics
Digital Health Transformation
Regulatory and Compliance-driven programs
Preferred Qualifications
PMP, PgMP, PRINCE2, SAFe, or equivalent project/program management certification.
Planview-related certification or demonstrated advanced Planview expertise.
Experience working with large global healthcare organizations.
Secondary: Program Governance | Portfolio Analytics | Financial Tracking | Resource Management | Risk & Dependency Management | Power BI | Advanced Excel | Executive Dashboards | Stakeholder Management
Ideal Candidate Profile
The ideal candidate is a senior PMO professional with 12+ years of experience who can operate beyond traditional project coordination. The individual should be capable of managing PMO operations across a complex portfolio, establishing governance discipline, driving Planview adoption and data quality, and providing senior leadership with meaningful portfolio insights.
The candidate must bring strong healthcare domain experience, excellent stakeholder management capabilities, and the ability to work effectively with senior customer and delivery leadership in a highly matrixed environment.
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