We’re hiring a SRE Engineer to join our Operations Reliability Engineering (ORE) team—focused on keeping critical systems highly available, scalable, and resilient.
This role goes beyond traditional support. You’ll operate at the intersection of engineering, reliability, and automation, being responsible for the health of distributed systems running on AWS while driving operational excellence.
If you enjoy proactive reliability engineering, and solving production-scale challenges, this role is for you.
What You'll Own
Application Support & Service Operations
Provide L1/L1.5 support for enterprise platforms including Clarity (PPM), Condeco (Workspace Management), and Learning & Development (L&D) systems
Supervise platform health, service availability, and user experience across supported applications
Act as the first point of contact for incidents, service requests, and user-reported issues
Ensure timely ticket triage, categorization, and routing based on defined SLAs
Incident & Request Management
Respond to and resolve user issues related to:
o Access and authentication
o Application functionality
o Data synchronization
o System performance concerns
o User account management
Perform initial fix and diagnostics before raising to L2/L3 teams
Handle incidents through to closure while ensuring clear communication with partners
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If you're passionate about helping users, solving application issues, and ensuring smooth operation of enterprise platforms, this role offers an excellent opportunity to build a confirmed foundation service operations.
We're proud to have been recognised as a Great Place to Work® in India ‘25
Career Stage:
Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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