Relationship Manager-Business Banking

Job Requirements

About the Role

The Relationship Manager – Business Banking is responsible for delivering tailored financial solutions to meet the working capital and banking needs of business banking clients. This role focuses on acquiring new-to-bank (NTB) asset clients while deepening relationships across liabilities and foreign exchange (FX) products. The role holder will ensure best-in-class relationship management and customer experience, positioning the bank as the preferred financial partner. Collaboration with product and operations teams is essential to drive effective customer acquisition, servicing, and portfolio growth.

Primary Responsibilities

• Acquire new business banking customers with a strong understanding of credit assessment and financial solutions.

• Manage client relationships across liabilities, Forex, trade finance, and asset products.

• Monitor and maintain portfolio hygiene through timely renewals, enhancements, and retention strategies.

• Minimize open deferrals and covenant breaches to ensure portfolio quality.

• Collaborate with branch banking teams to leverage synergies and optimize cross-functional opportunities.

• Conduct competitor analysis and gather feedback from channels and customers to refine growth strategies.

• Recommend process improvements to enhance service efficiency and customer experience across the branch network.

Secondary Responsibilities

• Support marketing initiatives and sales planning to drive business growth.