Regional PUD Manager

Career Function: Operations

Career Framework Level: Senior Management Job Family/Sub – Family: Operations / First Mile & Pickup Career Stream/Career Level: Senior Management Location: Regional HQ (multi-state coverage) RCS Grade: J

Reporting To: Regional Operations Head

Travel Required: 25% ☐ 50% ☑ 75% ☐

Job Title: Regional Senior Manager – PUD Operations

Function: Operations

Reports To: Regional Operations Head

Location: Regional HQ (multi-state coverage)

Travel Required 25% ☐ 50% ☑ 75% ☐

Position Overview

Regional leadership role accountable for performance, productivity, and capability of the pickup and first-mile network across multiple cities and states. Owns customer service KPIs across first mile and upstream integration into last mile, ensuring seamless flow from pickup to delivery.

Leads all Cluster Heads across the region and drives operational consistency, revenue assurance, and digital transformation across pickup operations including SFC and Apex workflows.

This role operates as a regional capability and governance function, working closely with line Operations teams to drive customer experience, revenue realization, and standardized practices across the pickup network.

Job Purpose

To build and operate a high-performing first-mile network by driving customer service excellence, productivity, revenue assurance, and digital adoption, while ensuring seamless integration with downstream operations and overall network efficiency.

Key Roles & Responsibilities

Strategic Leadership

• Define and execute regional first-mile strategy aligned to customer SLAs, business growth, and service expectations.
• Translate national operational frameworks into region-specific execution models for pickup and customer interface operations.
• Drive standardization and scalability of pickup processes across SFC and Apex operations.