Quality Lead, YouTube Global Vendor Operations

info_outlineXNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurgaon, Haryana, India.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience identifying process issues or working with cross-functional teams.

• 5 years of experience with contact center metrics and QA methodologies.

Preferred qualifications:

• Experience with LLM-based evaluation frameworks and prompt engineering.

• Experience in stratified sampling to identify specific interactions for human validation, ensuring that human efforts are focused on high-signal or ambiguous cases.

• Familiarity with QA automation and sampling tools.