PUD CLUSTER HEAD - INDORE

Function: Operations

Reports To: Regional Senior Manager – PUD Operations

Location: Indore

Travel Required: 25% ☑ 50% ☐75% ☐

About Blue Dart Express India

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Position Overview

Cluster leadership role accountable for the operational performance, productivity, and service quality of PUD Operations across multiple PUDs within the assigned cluster. Owns First Mile and Last Mile performance by ensuring timely pickups and deliveries, customer service excellence, revenue assurance, and operational consistency while supporting business growth.

Leads PUD Managers across the cluster and drives standardized execution, manpower optimization, digital adoption, and operational governance to ensure seamless integration between First Mile Operations and the regional Surface Network.

This role operates as a cluster capability and governance function, working closely with Service Centre Operations, Surface Network, Commercial, Customer Service, and Regional PUD Operations teams to deliver consistent operational performance.

Job Purpose

To build and operate a high-performing First Mile and Last Mile network by driving pickup service excellence, productivity, revenue assurance, customer experience, and standardized operational practices while ensuring seamless integration with downstream logistics operations.

Key Roles & Responsibilities

Strategic Leadership

• Execute cluster-level First Mile and Last Mile strategy aligned with regional operational objectives, customer SLAs, and business growth.

• Translate regional operational initiatives into effective cluster execution plans.

• Drive continuous improvement across pickup operations to enhance service quality and productivity.

Leadership