Program Manager - TSI/RCS, OEX Training

Operations Enablement and Excellence Training (OEXT) is a global organization supporting Operations teams in their training needs across Buyer Risk Prevention (BRP), Trust and Store Integrity (TSI), and Trustworthy Shopping Experience (TSE).

We are seeking an experienced Learning Experience Program Manager (LX PM) to join the team, specifically supporting the TSI Training team. This pivotal role will focus on three primary areas: first, partnering with Business teams to understand training needs and devise solutions while serving as a consulting partner; second, collaborating with Operations and Learner Performance teams to drive application of corrective/preventive actions across Training deliverables and processes; and third, managing key business priorities from stakeholders, overseeing the project portfolio and intake process, and maintenance cycle management for Learning Experience Design. The ideal candidate should possess strong analytical skills, program management expertise, and the ability to work effectively across multiple teams and stakeholders while maintaining a focus on improving learning outcomes and operational efficiency.

Key job responsibilities Strategic Learning Partner

• Work with Business teams to assess training needs
• Lead in planning the design, development, and implementation of comprehensive learning solutions
• Serve as a primary consulting partner for training initiatives

Performance Analysis & Improvement

• Lead ongoing evaluation of TSI curricula
• Partner with Operations and Learner Performance to implement continuous improvement insights
• Collaborate with Learner Performance to design and manage learner progression paths from onboarding through advanced skills

Program Management

• Lead curriculum evaluation and maintenance governance
• Manage project portfolio and intake process
• Oversee maintenance cycle management for Learning Experience Design

Quality Assurance & Reporting

• Prepare monthly reports on program effectiveness
• Track and report key performance metrics

About the team

Operations Enablement and Excellence Training (OEX-T) protects Amazon customers by ensuring that Customer and Partner Trust (CPT) frontline employees are able to deliver on the high-performance bar following completion of training on a new skill or learning path. Our primary responsibility is to create and deliver process training including new hire core, upskill, cross-skill, and cross-vertical. Additionally, we support change management and defect reduction training solutions as required by specific business units.