The Program Manager – HDS ITR Engineering is responsible for leading the end-to-end delivery, growth, and strategic development of the HDS Inquiry-to-Remittance (ITR) Engineering portfolio. The role oversees Accessories Design Engineering and Agile & Core ITR Upgrade teams, ensuring delivery excellence (KPI Milestones), customer satisfaction, operational efficiency, and business growth while fostering a high-performance engineering culture.
The ideal candidate is a customer-focused leader with strong technical acumen (preferred Gas Powerplant Combine cycle plant Background), commercial mindset, and proven ability to develop teams, identify growth opportunities, and drive continuous improvement.
Key Responsibilities
Program Leadership
Lead the HDS ITR Engineering program across Accessories Design Engineering and Agile & Core ITR Upgrade portfolios.
Ensure delivery excellence with focus on Quality, Cost, Delivery, and Customer Satisfaction.
Drive execution against program KPIs including OTD, FTQ, Productivity, Utilization, and Cost of Poor Quality (CoPQ).
Provide governance through regular operational reviews, risk management, and stakeholder engagement.
Business Growth
Identify and pursue growth opportunities within existing customer accounts.
Drive upselling and cross-selling opportunities by expanding engineering scope and value-added services.
Collaborate with Sales, Delivery, and Customer Leadership to develop account growth strategies.
Support proposal development, solution definition, effort estimation, and customer presentations.
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