Program Manager-Control Tower- Central Operations, Control Tower

ATS Control Tower At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

ATS Control Tower Overview CT is the central control center for Transportation Execution across the Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Program Manager As a program manager in the supply chain management department with reporting function, your role encompasses strategic planning, project management, and process improvement initiatives aimed at optimizing supply chain operations in alignment with organizational objectives, while also monitoring performance metrics and analyzing data to drive continuous improvement. Mitigating risks, ensuring compliance, and fostering cross-functional collaboration are paramount, as is providing leadership and direction to the supply chain team to maintain a high-performance culture focused on efficiency and innovation.

Key job responsibilities

• On-going generation and creation of reporting.
• Analyzing data to outline any reasons for under/over performance and take actions to improve performance.
• Support the delivery of productivity targets for all KPI's
• Ensure accurate recording and reporting of metrics.
• Performing updates and acting as an SME on workflow tools.
• Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts.
• Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.
• Evaluate and implement opportunities for improving workflow processes and automation of processes. (Using Excel VBA or in any other tool)
• Raise awareness to any areas for development or recognition.