Program Manager

Position Summary

The Professional Services Program Manager works with clients and partners remotely and/or onsite on engagements of medium and large complexity. Program managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams.

The Program Manager is responsible for ensuring from start to finish - the delivery of low to high/large projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.

The Program Manager should have a background in business skills, management, budgeting and analysis.

Responsibilities

• Builds relationships to understand the needs and requirements of the customer's project.

• Manage the relationship with the customer and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the project.

• Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans.

• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.

• Coordinates internal resources and third parties/vendors for the flawless execution of projects

• Ensure that all projects are delivered on-time, within scope and within budget

• Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques