Production Control - Sr Associate

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Job Title Production Control - Sr Associate

Role Overview:

The Collections Production Control - Sr Associate supports collections and recovery operations by processing bankruptcy files, reviewing transactions, managing funding diversions, coordinating UCC filings and account placements, resolving Client360 tickets, running daily reports, and supporting payment and account-related inquiries. This role requires strong attention to detail, sound judgment, and the ability to manage high-volume operational work accurately and timely while partnering with internal teams to support service delivery, risk mitigation, and process continuity.

Key Responsibilities

• Process bankruptcy files, funding diversions, UCC filings, account placements, and related collections or recovery activity in accordance with established procedures.

• Review transactions, payments, contracts, account records, and supporting documentation to research issues, validate information, and resolve inquiries.

• Monitor production queues, run daily operational reports, identify aging or exception items, and escalate risks or service-level concerns as needed.

• Create, track, research, and resolve Client360 tickets and complaint-related requests with accurate documentation and timely follow-up.

• Partner with internal teams to support payment resolution, process continuity, administrative requests, special projects, and continuous improvement efforts.

What will be great to have